Frequently Asked Questions

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What kinds of pets can stay at Raintree?
Not only do we care for dogs and cats, but we also welcome birds, guinea pigs, hamsters, turtles, bearded dragons, rabbits, ferrets and more! We ask that you bring your own cage, water and food bowls, bedding and food. Their cage should be a size they will be comfortable living in for the duration of their stay.

Does my dog need to be “fixed” to stay at Raintree?
We have plenty of individual activities to choose from for our guests who are not spayed or neutered.

Do you have any breed restrictions?
No. We welcome all breeds at Raintree!

What is required in order for my pet to stay?
All dogs must be current on their rabies, distemper/parvo, Bordetella (canine cough) and leptospirosis vaccines. Dogs must also be on a flea and tick preventative. Cats must be current on their rabies, feline leukemia, and FVRCP vaccines. If your pet is not current on any of these items, our medical center can provide them after a physical exam.

Will you administer medication to my pet?
Yes. All medications need to be brought in their original prescription bottle. We will administer medications according to the prescription instructions for $1 per dose. We will administer insulin injections for $5 per injection.

What will you feed my dog and cat?
Raintree Pet Resort + Medical Center proudly serves Science Diet food to our guests. If you would like to bring your pet’s own food, we ask that each meal come prepackaged per meal in food containers or separate sealed bags. Due to health standards, we cannot accept large bags of dog food or unsealed bags.

Can my dog play with other dogs?
For dogs wanting our amazingly fun group play, we will conduct a one-time temperament test prior to starting group play. Once your dog passes this test, he/she will be allowed in one of our groups. You will need to sign a waiver and complete a brief questionnaire about your dog. We do divide our groups according to size and temperament.

Do you offer grooming?
We do offer a Bath and Brush for our guests, and we do recommend scheduling one for your pet on the day your pet goes home. Our guests have a lot of fun outside, and fun often includes getting dirty! We do not offer hair trims or “stylings”.

Do I need an appointment for daycare?
Nope! Just come in with your dog anytime you want him/her to enjoy a day, or even just a half-day, of play!

Medical Center:

Why does my pet need an exam prior to every vaccine?
Vaccines are given to protect pets from diseases that can have disastrous consequences and to prevent the spread of those diseases to other animals and to the public. We take that responsibility very seriously. Vaccines work by putting the immune system to work building protective antibodies. That work makes demands on the body’s energy reserves. Giving a vaccine to a pet that is not healthy at the time of vaccination may prevent them from building enough antibodies to be protected.

While your pet may seem perfectly healthy, pets are notoriously good at hiding health issues and often do not show obvious signs until they are extremely ill. A physical exam is the minimum we can do to be reasonably sure that your pet’s health won’t be compromised by receiving a vaccine and provide an “ounce of prevention” in case there is an underlying illness.

As an American Animal Hospital Association accredited practice, we are committed to providing exceptional care for companion animals. We apply these standards to every pet, including those owned by our team members.

What kinds of animals does your doctor see?
Dr. Savard sees dogs, cats, pocket pets (like rabbits and guinea pigs), many kinds of reptiles (like turtles and bearded dragons), and even birds! Unfortunately, we cannot see any wild animals. Please call Arizona Game and Fish for concerns about wild animals.

Do you perform surgeries?
Yes. Dr. Savard can perform all kinds of surgeries, from spays and neuters to dental cleanings, and many things in between. He will need to perform a physical exam in order to accurately assess your pet’s individual needs, and then he can provide a treatment plan which explains all services provided for each surgery and estimated cost.

Do I need an appointment to see the doctor?
While we will be happy to see you and your pet as a walk-in, we do highly recommend calling for an appointment first. This will enable us to have time set aside especially for you and will eliminate the possibility of having to wait long periods for other clients in front of you. All surgeries do need to be scheduled appointments.

Do you offer Wellness Plans?
We are proud of our membership program! All clients are automatically enrolled in our SILVER membership program at no charge, which will earn you 1% rewards back on all of your services with us. However, for only $159, you can become a GOLD member. Not only do you earn 3% rewards back on all of our services, but it also includes any of the core vaccines needed for that year, as well as 2 free physical exams for your pet with Dr. Savard!

What vaccines do you offer?
For dogs, we offer the 4 core vaccines: Rabies, Distemper/Parvo combo, Bordetella, and Leptospirosis. We also carry the Rattlesnake vaccine and the Canine Influenza combo vaccine.
For cats, we offer Rabies, Feline Leukemia, and FVRCP.

Do you have 24-hour emergency services available?
We do not have a 24-hour staff available. If your pet is in need of care outside of our medical center hours, please contact Vet Med on Cave Creek Rd and the Loop 101 at 602-697-4694.

My dog will be boarding, and he will need a refill on his medication before the end of his stay. Can he just get that from your doctor?
As long as your pet is a current patient, Dr. Savard can prescribe medication. If we have never had the pleasure of seeing your pet in our medical center, we can certainly perform an exam while your pet is staying with us, in order to establish the required doctor/patient relationship. Please keep in mind that we may not carry the medication your pet is currently taking, so it is always best to make sure your pet has enough of their medications to last the length of their stay, or get your medication refilled with your regular vet before arriving.